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Thank
you for choosing to book with The Carlton Lodge. We’re really
looking forward to welcoming you. When you make this booking
you are entering an agreement with us. Please read our terms
and conditions of booking below.
Prices:
Our price includes your accommodation on a bed and breakfast
basis and Value Added Tax. Extras, including telephone calls,
packed lunches etc. are charged as consumed. We accept the following
forms of payment: cash, cheque with a bankers card, debit cards
and credit cards.
Pets:
Well behaved pets are permitted BY PRIOR ARRANGEMENT at the
cost of £7.50 per pet visit.
Cancellation and Insurance:
Once you have booked your stay, our agreement is a legal contract
and any deposit you may have paid is nonrefundable. If you need
to cancel please contact us immediately we will do everything
we can to re-let the accommodation, if we are successful we
make no further charge if we are not the charge for the fist
night of your stay becomes payable. Failing to take up your
booking without cancelling renders you liable for the total
amount of your stay. Having to terminate your reserved stay
renders you liable for the balance of any monies due for your
complete visit. For these reasons you may wish to take out cancellation
insurance, which is inexpensive and can be obtained from any
good broker. Or click here
for details of a suitable scheme.
Non-availability:
We would only ever cancel your booking if your accommodation
was unavailable for reasons beyond our control. We would always
attempt to offer you alternative accommodation, however if this
was not possible, or unacceptable to you, then we would refund
ALL monies paid by you. Our liability would not extend beyond
this refund.
Arrival:
Your accommodation will be available from 4.00 p.m. on the day
of arrival. If you arrive in Helmsley prior to 4.00 p.m. please
call we will most likely be at here. Please let us know if you
plan to arrive after 10.00 p.m.
Departure:
Out checkout time is 10.30 a.m. on the day of your departure,
and your account becomes due for payment on departure unless
otherwise agreed in writing.
Damages and Breakages:
Please take care with our accommodation. You are responsible
and liable for any breakages or damage which you cause to the
accommodation or its contents. Please report these as soon as
they occur. We do not normally charge for minor breakages, but
we may send you an invoice for repair or making good if the
damage or breakage is significant and we have not been advised.
Liability: We do not accept any liability for any damage, loss
or injury to any member of your party or any vehicles or possessions,
unless proven to be caused by a negligent act by ourselves or
our employees or contractors whilst acting in the course of
employment.
Smoking
The Carlton Lodge is a totally non smoking establishment. We
make a charge of one night's accommodation for any room where
smoking has occurred during a guest stay.
Data:
Any data gathered during the course of this booking may be held
on computer.
We
look forward to welcoming you to The Carlton Lodge.

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